WrapMail signs 3 new Hotels in Norway

WrapMail today signed Hotell Ivar Assen, Hareid Hotell and Sagafjord Hotell in Norway. These hotels should start wrapping early next week.

WrapMail is a finalist for the South Florida Business Journal’s 2009 Technology Awards

WrapMail, Inc. has been selected as a finalist for the South Florida Business Journal’s 2009 Technology Awards in the Interactive Marketing category.

The Technology Awards was created to honor the area’s best technology-based companies, the CEOs or CIOs leading the way, and the companies making the best use of a technology in South Florida. We looked for growing startup companies, trend-setting innovations, products and services to highlight. Our judging team – led by our editorial department, along with Mark Smith, COO of 3Cinteractive; Mark Wyllie, executive director of InternetCoast; Travis Berger, VP and president-elect of the South Florida Interactive Marketing Association; and Chris Burgio, president of the South Florida Technology Alliance – selected three outstanding finalists in each category from the scores of nominations received.

On Nov. 5, WrapMail, Inc. and all of the finalists will be honored at a special awards luncheon at Jungle Island, at 1111 Parrot Jungle Trail, in Miami.

Innovation – Stage II

The life of a start up is an interesting one.  The team works very hard at getting “the thing” up and running.  Sometimes with gum and duct tape just to prove to the market that what you say is possible, is, truly possible.  Then, the team begins to refine the product where the duct tape comes down and real infrastructure and solutions are put in place.  WrapMail is now in the fun stage – I think so anyway – and that is what I like to think of as the 2nd stage of innovation.  The first being the initial creation of our product.

WrapMail is now taking a look at all of our features and thinking about how we can make them not only perform better for the sake of performance, but also for the sake of the customer experience.  We are working very hard at improving all aspects of our product to enhance the measurable results that our customers have become accustomed to seeing.  In the very near future our customers will see improvements to areas such as:

• additional options for sending wrapped emails
• improved design process in the WrapMaker
• additional options with our shells (templates)

We welcome any and all feedback from our customers and encourage you to leave comments here on this blog.

Thank you!

Dave Kustin – CMO, WrapMail

Customer Service Doesn’t Always Equal Customer Satisfaction

It never fails, the biggest proposal of your career is on the line and with mere hours to spare your trusted laptop containing the entire project goes out on you. After a few minutes spent breathing into a paper bag, you do what we all do. You grab your cell, dial up the number you found on the back of the machine and pray for a live person to answer the phone. Which of course they don’t, but after several minutes of fighting through the endless routine of entering your model number, date of birth, social security number and date of purchase, you finally manage to get somebody on the line….who acts like they have never laid eyes on a laptop. Customer Service departments are a staple in today’s business world. Often located overseas and staffed with operators who know little or nothing about the actual products they sell except what the manual in front of them tells them.  They often leave those in need feeling very unsatisfied. That is until the the guys at WrapMail came along and decided to change the way we all do business.

When you have a problem concerning WrapMail you will immediately figure out that you’re not dealing with a poorly trained part-time employee. In fact you very well could find yourself talking to co-founder Rolv Heggenhougen himself. You see, WrapMail doesn’t have a Customer Service department in the traditional sense. What they do have is an entire company made up of dedicated employees who take time out of their day specifically for answering customer issues. No overseas call centers to dial through. No call screeners trying to argue with. Simply put, if you have an issue with WrapMail you not only receive the help of a real person, but one that works with the product 24/7. The end result is a company that not only cares about its customers but proves it with a simple phone call.