Customer Service Doesn’t Always Equal Customer Satisfaction

It never fails, the biggest proposal of your career is on the line and with mere hours to spare your trusted laptop containing the entire project goes out on you. After a few minutes spent breathing into a paper bag, you do what we all do. You grab your cell, dial up the number you found on the back of the machine and pray for a live person to answer the phone. Which of course they don’t, but after several minutes of fighting through the endless routine of entering your model number, date of birth, social security number and date of purchase, you finally manage to get somebody on the line….who acts like they have never laid eyes on a laptop. Customer Service departments are a staple in today’s business world. Often located overseas and staffed with operators who know little or nothing about the actual products they sell except what the manual in front of them tells them.  They often leave those in need feeling very unsatisfied. That is until the the guys at WrapMail came along and decided to change the way we all do business.

When you have a problem concerning WrapMail you will immediately figure out that you’re not dealing with a poorly trained part-time employee. In fact you very well could find yourself talking to co-founder Rolv Heggenhougen himself. You see, WrapMail doesn’t have a Customer Service department in the traditional sense. What they do have is an entire company made up of dedicated employees who take time out of their day specifically for answering customer issues. No overseas call centers to dial through. No call screeners trying to argue with. Simply put, if you have an issue with WrapMail you not only receive the help of a real person, but one that works with the product 24/7. The end result is a company that not only cares about its customers but proves it with a simple phone call.


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Location: Fort Lauderdale, Florida, United States
Founded: October 15, 2005

WrapMail helps companies “wrap” already existing email traffic that leaves from employees every day. All of these emails go to a captive audience (Vendors, Customers, Prospects and Friends/Family) but they do not promote the senders business…. Learn More

Why WrapMail?

• Make every employee a marketer

• Professional appearance

• Brand with every email

• Profiling & tracking

• Introduce new products and services

• Cross promote and up-sell

• Increase traffic to your website

• Instant surveys

• Ability to include 3rd party advertising

June 2008
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